Welcome to the community and thanks for taking the time to post your issue on the forums. If you changed the computer's network settings to use any Public DNS does that re-gain access. OpenDNS provide instructions here :. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. To confirm private browsing is on, you will see the word inPrivate beside your address bar. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account . Tap Install Now. Have being trying a few times over past couple of weeks and just get same message. I believe you are prompted at first login if you want to change the settings password to one of your own as well as wi-fiVolt benefits FAQs. That's all well and good, but it means people looking. Browse Virgin Media Virgin Media Community. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. , fortnite. 220. 20220328 Joining in Options on 28-03-2022 03:27 Require some help, what I have done so far: Not able to access websafe_setting page (able to go to update_profile page). Look out! Virus Safe has blocked this site. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. The Gamer Lounge. Chatter and natter. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. Virgin Media; My Virgin Media; Shop; Help;. If your site is blocked by a majority of ISPs, it may be that there is a. Virgin Media Web Safe Log in to your My Virgin Media account. I just got a URL from the IT team for the VPN. 0 you will need to use 192. I can not access the Manage your websafe settings via my app or via my pc. in/myVM . Virgin Media's team are as ever silent on. - 5280770 Browse Virgin Media Virgin Media CommunityChild Safe not working in Security matters Wednesday; Installed Web Safe on Mac. Vonage 2nd line. Community Natter. We know that children, particularly. Try computers with Cisco’s OpenDNS using 208. To do this: Press Home on your remote. 168. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or. 1. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. Users can change their settings at any time in My Virgin Media. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChoosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. 222. Use our Which? provider rating, based on feedback from real customers, to compare and choose with confidence. web safe. . To get the password, follow these steps: a. I have my own user end protection against malicious sites so neither is desirable. Any website unsuitable for children is blocked by default. 159. 159. Once logged in you will see 2 filters; Virus Safe and Child Safe. Billing and payments. SpeedSince the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. Im having the same ballache redirecting as people have been having since 2021. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. b. We think that this site contains things that could be harmful for you or your computer, so it’s been blocked in line with this accounts’s Web Safe settings. Networking and WiFi. We give all our customers a complete, market leading security package called Virgin Media. Are you seeing the old UI (left) or the new UI (right). desktop. Set up a guest network. Click on My Apps then Web Safe. Hi. Virgin Phone Switchover. . Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. If you changed the computer's network settings to use any Public DNS does that re-gain access. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. 159. 6 - 6. It works now. So whether it's technical issues, hub problems or you need support, we’ll help you with our. 168. No, you can keep using the same phone you’ve always used. Try. 222. WiFi Max. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. Welcome to the community and thanks for taking the time to post your issue on the forums. Doesn't work in Igconito, Chrome Browser, Edge or Safari. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Welcome to Virgin Media’s help and support page. Your Mobile Account. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Welcome to the community and thanks for taking the time to post here on the forums. 2. Clear searchon 13-02-2023 08:44. View Apps > Web Safe > manage your Web Safe settings - takes. For fraudulent e-mails, forward to [email protected] was glitchy earlier this afternoon but now seems to be work. not the VM Hub. Options. 1 Kudo. Switched On Families. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Not able to access websafe_setting page (able to go to update_profile page). 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. How to whitelist a website. Select Parental Controls in Virgin Media Web Safe. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. . I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. 4. The message you get from the pc isthat "something has gone wrong on our side. Find the right spot for your hub. Learn how you can change Web. Options. virginmedia. Hi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. My Virgin Media App. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. . laptop. You’ll pay nothing for 3 months (with no payment details. To access your Virginmedia. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Virgin Media; My Virgin Media; Shop;. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Virginmedia. 1. At Virgin Media, we pride ourselves on our parental controls. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Change or cancel your package. Options. Kind Regards, Steven_LQuickStart, set up and connections. Called "Web Safe" the system currently blocks all access to sites featuring pornography, drug use, hate speech, violence, self-harm and suicide. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Hi , Thank you for coming back to us about this ongoing issue. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Child Safe is a known source of many problems. My Virgin Media makes managing your account easier with all your information in one place. Account - Mobile. 5GHz is a less congested frequency, so you get faster. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. VPN Apps for all devices and unlimited simultaneous connections. Options. 1/help for specific device where Web Safe is not working. Online security - Sorry the changes you made were not saved. See where this Helpful Answer was posted. 2. 4. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 8. You can go look up how to change the DNS in whatever operating system you are using yourself. 4. Click on Plan and device. imap. I am trying to turn on the web safe settings but it's not working. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. I have a similar issue. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. The website is Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Web Safe turned off but still blocking websites. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing the. Virgin Media. Complete your profile. Learn how you can change Web Safe settings to turn Child Safe off. You can manage your Web Safe settings easily and conveniently. 192. 222 & 208. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. I can not access the Manage your websafe settings via my app or via my pc. Go to the Plan and Device tab and click on Manage services. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. If you want to protect children, then click on the Child Safe filter. I will send a private message - watch out for the purple envelope inviting you in. 123 and 194. please try again and on the app it just goes to a pagew that does not load. Uninstall on PC Uninstall on Mac Uninstall on iOS Uninstall on Android Virgin Media's award-winning internet security provides protection against viruses and malware. If you have any further questions or concerns, they'll be able to support you further. e. Changing DNS on your device is the best option VM have other DNS 194. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Then click on parental controls and then turn it on. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Access your bills, diagnose faults and manage your package. I can't do this. org). Phone. From there the Web Safe can be accessed and configured. on 09-07-2023 22:56. Virgin Media Web Safe allows you to restrict certain types of. 1. These are both DNS content filters that adjust the behaviour of the VM default DNS. 15-02-2023 21:11 - edited 15-02-2023 21:15. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. I have been trying for a couple days to change the websafe settings on my account, but am unable to. Just sign in to My Virgin Media and change your settings. My child safe settings are off but are currently blocking sites regardless. . 4) or OpenDNS (208. Turn off all Spam filtering. Go to My Apps. . More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. We'll be more than happy to assist from here! Select the Settings cog in the top right-hand corner. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Please can you look into my settings from your side too. com. When prompted, enter the settings. Any website unsuitable for children is blocked by default. Virgin Phone Switchover. VM has WebSafe enabled. Get NordVPN - the #1 VPN for Virgin Media. Hi - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. 168. com IMAP Port. Find out if you're getting the superfast or ultrafast fibre Virgin, Sky, BT, EE, PlusNet and TalkTalk and other providers promise on. 1. Account - Cable. com 194. Yes, It's Still Dangerous in 2023. 0. Click: Settings. We would like to show you a description here but the site won’t allow us. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. - 5083340. Changing network settings to use any Public DNS should re-gain full access for the device. Child Safe switched OFF but blocking sites. I’ve had my broadband up and running since 10/09 and I set the account up just before then. Virgin Media takes online safety seriously. Virgin Media and you have confirmed Child Safe is on. org (returns an SSL error), and ProtonVPN. For a single one, you may be able to get an exemption. 1. c. Usually, malware is installed accidentally. See full list on my. Some help would be greatly appreciated. The results of queries to the Virgin Media DNS server gave the following results. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. Re: Manage Websafe settings. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Child Safe is a known source of many problems. 40am) that all the settings for blocked categories (e. If you're a Virgin Fibre customer, when you register. -- I'm a Very Insightful Person, I'm here to share knowle. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 8K; 276;. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 9. I called VM and after waiting nearly an hour the person on the end of the phone reassured. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. If you’d like to change the. Toggle the button next to Child Safe option to turn it Off. bb. VPNs we tested to unblock various forbidden resources. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. 67. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. . Forum team are best placed to help and issue has been flagged to them. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. com (connection reset error). To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Your link takes me to the internet security page, and it shows how to switch on parental control. Changing Virgin Media Web Safe Settings on Desktop/Laptop. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI tried the usual fixes for this when searching this forum/youtube but nothing helps. Adjust the settings according to the level of protection you want. I've clicked on "I don't need it" but then a few days later the same thing happens again and I have to leave the computer and do. Community Natter. Options. My Virgin Media App. --. Hello, I am having this problem too. VPN operates fine for use with : Virus Safe : Enabled. Help - new to Virgin media and setting web safe for appropriate child settings to avoid porn and nudity but in search on phone and iPad you can still see images! Not what we wanted. I cannot turn off web safe. 1 Kudo. Settings. It looks like my websafe setting is switched to off. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. However many mesh. 0. This help content & information General Help Center experience. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Child Safe switched OFF but blocking sites. More about Virgin Internet Security. Account - Mobile. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Self Care VideosOff-the-shelf Wi-Fi routers have more powerful hardware and, in the case of mesh systems, are extensible, so you can position the individual Wi-Fi mesh nodes for optimal coverage. Options. 168. The Virgin Media blocking method. 8. 9. Modem-only. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. We give all our customers a complete, market leading security package called Virgin Media Security,. Once logged in, select ‘My apps’ tab’. The computers and devices you wish to authorise are set up so that. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. Use a free web proxy and enter Use the Get Magnet Link site. The Gamer Lounge. on 06-05-2023 22:30. I have web safe switched off but still certain sites wont load. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. 100 & 194. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. g. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;We would like to show you a description here but the site won’t allow us. If your site is blocked by a majority of ISPs, it may be that there is a. Select the firewall and tick the following protocol. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. on 09-09-2023 11:35. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you change the computer's network settings to use any Public DNS does that re-gains access. It's the same for virus safe and child safe. 1/help for specific device where Web Safe is not working. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Apply the Public DNS to the computer / device / your own Router i. 8. View Apps > Web Safe > manage your Web Safe settings - takes. This problem has been running for over 2 months now. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Login in the the Virgin Media online account and try the to enable websafe. 0 that contains your default network information. tried using websafe today, blocking specific websites, those websites are still able to be accessed. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. Switched On Families. Bypass Child Safe This is a workaround for when Child Safe does not or cannot be turned off Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. SMTP Settings. 0 KudosSorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Following the above link still takes me to the new GUI. To get around this, you need to turn Web Safe off. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. The message you get from the pc isthat "something has gone wrong on our side. Try computers with Cisco’s OpenDNS using 208. web safe. Malware can also record or steal information like bank details or account logins. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. Regards, Daniel And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free.